Whether you’re snorkeling with sea lions in the clear blue waters of the Galapagos Islands, or sipping sundowners on the tan-colored plains of the Serengeti, you know that we are there for you anytime.
Our 24-hour White Glove Service® guest assistance begins before you leave home with our pre-departure documents. You receive a welcome phone call after you arrive at your destination. Our WGS® guest assistance team maintains contact at various times throughout your journey to insure that your trip runs smoothly or address any problem that may arise. WGS® can be tailored to your particular needs and interests. Big Five is leading the way in guest relations for the travel industry.
We love to hear from you.
Big Five’s trip planning help was INVALUABLE! First, because I had worked with you and my co-worker on previous trips so I knew Big Five knew their stuff! having Destination Specialist who have visited Jordan and Turkey always gives clients (and travel agents) a reassured feeling of that personal “boots on the ground” experience.
Jordan was an incredibly life-changing experience: swimming in the Dead Sea, visiting Petra, the Bedouin camp, the Red Sea each of these would have been worth a separate journey. And we did them all in one trip!
Very important: we always felt safe and welcome everywhere we went, in both Jordan and Turkey, I got the feeling they really like Americans!
I really wanted to make use of your White Glove Service®, but I honestly didn’t need to! From the time, we walked out of the jetway in Amman, where we were welcomed by(a Big Five representative) from the local office to he moment, that same person shepherded us through the gate for our flight home two weeks later, all our needs and wants were met by our guides and by the hotel staffs.
We have no words to thank you for the absolutely unbelievable service and the courtesies extended to us; your entire staff and the arrangements were absolutely fantastic. They were very helpful and took great care of us and Machu Pichhu was teriffic!. My utmost congratulations to all of you for the wonderful team you have put together. I will definitely be sending alot more business your way and once again many many thanks.
” I am emailing you to commend Big Five for the quality of your guides and your drivers during our recent trip to Asia.” My wife and I really appreciated not only their professionalism and knowledge, but for their friendship. These are really quality people who made our trip enjoyable and memorable. The drivers were also professional and sociable,especially in Tokyo. When people ask me what the highlight of our trip was I say that it was the people that we met. Thank you to Big Five and your really great guides for making our trip so memorable.
I was very impressed by the frequent up-dates I have been getting from The Big 5 on (Guest) Colombia trip. I am referring you to 3 of my co-workers for future trip planning. I have told them how responsive and wonderful you and your trip itineraries are.
Our guides were a joy to spend time with and were professional and knowledgeable, truly committed to enhancing our experience.
Thank you for everything, Your Destinations Specialist were great, everything was well planned and the service was wonderful, everything from our Hotels, Tours and your White Glove Services. This was truly a Tip of A life time!
Our Pre Departure information was very helpful in our preparation it gave us a good sense of what to expect and we were very pleased with their accommodations and the guides were exceptional!
We spent the most of the time with our driver, “What A Gem” He taught us a lot, showed us a lot and got from place to place safely. No Small task with the roads in Kenya. Our driver was also very good on our first and last days – very informative and responsive to us.
We loved our trip. The Galapagos islands are magic!
All to the places we visited were fantastic, and the final excursion kayaking at the beach was the best choice for our kids. Thank you so much for arranging this for us. It was a fantastic trip!
The resturants were the highlight – these guests were real foodies, and they thought that the chef there were UNBELIEVABLE. They wanted to let you know that a fully booked property was a true blessing in disguisewith only 4 rooms in the entire property, they felt that it was practically an exclusive experience especially for two couples. Thank you for recommending this.
Easter Island – Property was lovely. They said the quality of the tours was excellent
Thanks so much!
This is a quick note to let you know that our clients returned from Luxor very happy with the White Glove Service® and they were highly talking about the services, accommodation and hospitality knowing that all the time they were mentioning how great Big Five Egypt services are and even compared their last trip to Peru and how they wish to have Big Five for the rest of their trip to Kenya and Tanzania.
Knowing that they have spent a great time in Egypt and will spread the word and tell everyone how peaceful & safe Egypt is.
Our client commented they are having a good time, that services and accommodation could not be better scheduled. She mentioned that the guide in Cusco was very intelligent and answered them all question with accuracy and confidence. Tomorrow they are traveling to Arequipa.
My Client said he was welcomed to Istanbul by your White Glove Service® , he said the trip was great. He commented that the guides were quite good. He stated that he really likes the personalized service he’s received and mentioned that he spoke with someone about planning something for his “off day”. He said that at his request, your White Glove Service® worked on putting some plans together. He was so impressed by that and excited to see what they were able put togetherat the last minute. My Client said he was surprised by how busy Istanbul is- he mentioned they were held up a bit by a traffic jam this morning, but said it’s to be expected in such a hustling, bustling place. He commented again on how impressed he is by everyone’s dedication to making this trip memorable.
I just got back from my game drive at MalaMala. We were exhausted but happy as clams because this morning was only our 2nd game drive and we have already seen all the animals! My Family and I are having a great time.
Kindest Regards, J.C